Even when it comes to the most sophisticated forms of technology, personality, behavior, and emotions often have more of an impact on a user than screen-based interactions. Body language is tremendously compelling; we pick up on it faster and trust it more implicitly than any other language. In one of my current projects, a robot that interacts intensively with people, our team has come to understand that people’s ability to read the status and intent of the robot at a distance and on the fly is far more important than the screen-focused interactions that the technology supports.
What A Toaster Teaches You About The Future Of User Interfaces
