Elizabeth Churchill, eBay’s director of human-computer interaction and a veteran of Yahoo and Xerox PARC, has a unique mandate: Getting data scientists inside the heads of different kinds of eBay customers.
When the auction and marketplace that once led the online shopping charge started to fall behind, eBay started looking for the next big thing: recording what you look at, touch, and take into a dressing room.
"Whenever you get orders for condoms and lube, those customers expect you to be there within an hour."
The concept behind eBay Now is simple: Order goods online to have them delivered to your door in about an hour. We tagged along with Kaushik Mishra, a courier with eBay Now. "I feel like my job matters more when I’m delivering someone an air conditioner, as opposed to delivering them toilet paper," he says.