Last month I did fly from Paris to Mexico City, where I was...
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MANAGEMENT SKILLS TRAINING This hands-on leadership management training workshop teaches supervisors and managers the foundational skills...
Regardless of how the economy is doing, you should employ the following concepts into your business. In good times it can make your clients rave...
In most hotel rooms you will find a card in the bathroom, which says: ...
Don't make any travel plans until you read this! Especially when we're experiencing one of the worst global recessions that we've...
Don't make any travel plans until you read this! Especially when we're experiencing one of the worst global recessions that we've seen in...
Overview article on customer experience design and how it can help your business.
Quick over view of Mike Wittenstein's speaking offerings for 2008/2009.
Last week my car had to have maintenance. I went to a general service provider, so not a brand dealer. They...
The current state of the economy is ideal for making a fresh start. There is so much changing inside and...
Last week I had two quite distinct experiences with the customer service offered in retail stores....
The financial crisis is taking all the headlines. Not only in the news, but also ‘the men in the street’...
All the news media are having a very busy time. The election for the next world leader, the credit crunch and at a distance the climate crunch....
I just finished reading the new book from Thomas Friedman, Hot, Flat and...
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I did ask that question to several specialized groups in innovation. The common denominator in the answers is that innovation is the...
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Recent research by Kelly Services in 33 countries indicates that 29 percent of the employees perceive their...
What most people tend to overlook ins ervice companies is that the customer identifies your company with the...
Many people go through life...
