Ignoring an in-office conflict won’t make it go away. Here’s how to get things back on track.
You’ve had an interaction with a coworker during which you felt hurt, angry, misunderstood, and wronged—clearly it was an upsetting and difficult situation.
As you regroup, you review what happened, what you heard and experienced. Replaying the conversation is painful and you begin to plan what you’d like to say as a follow-up. Of course the other person is taking stock and regrouping too, and he or she likely has a very different take on what happened.
Revisiting and repairing a difficult interaction in the workplace is a complex process. Here’s how to get started: