FC NOW: The Fast Company Weblog
March 30, 2007
Organizational Charting Our Course
Wonder how a specific company is organized? Want to learn who's working where? CogMap might be an increasingly useful tool.
Basically, CogMap is a wiki that collects organizational charts from various companies. Some of the more popular entries include Google, Microsoft, and Yahoo. And like every wiki, CogMap is only as useful as the contributions people make to it.
It'll be interesting to see how this resource grows!
Posted by Heath Row at March 30, 2007 5:49 PM | Category: |
3 Comments
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CogMap looks good on the one hand for research and gathering sales leads, then on the other hand could it be used for Corporate Intelligence and poaching top staff?
Then again it's always going to exist, CogMap just made it much easier, less time consuming, and a lot cheaper.
Great idea, yet very few real data such as phone numbers, address and E-Mail.
Ciao,
Adam.
CogMap is neat!!
- Steven Burda | www.linkedin.com/in/burda
P.S. Happy Easter!
I agree 100% with this woman. I don't know who is reading this but if you can get if to Jeff Bezos I would appreciate it. I tried to google for his mailing address no luck.
I am fed up with the poor quality of customer service from Amazon.com. In exasperation, I dug up an old e-mail, purported to be from Jeff Bezos
and sent him a note (see below). Of course, as expected, it was a false
address, and the mail bounced. I am looking for a specific response and
remedy, not a form letter, so please don't spit the whole thing back at me with a few URLs and paragraphs of text added.
My recommendations:
1. I believe, if you do not have in stock what you said, and continue to
say "usually ships in 24 hours" you must offer to substitute an equivalent product.
2. I believe the bait and switch approach to an offer of free shipping is wrong!
3. Customer service should not mean mindless form letters.
You can see the details in my e-mail to Jeff Bezos (below) which bounced
):
Satya Chattopadhyay
********************************************************************
Subject:
Delivery Notification: Delivery has failed
Date:
Thu, 02 May 2002 15:04:44 -0400 (EDT)
From:
PMDF e-Mail Interconnect
To:
spc354@UofS.edu, postmaster@UofS.edu
This report relates to a message you sent with the following header
fields:
Message-id:
Date: Thu, 02 May 2002 14:47:14 -0400
From: "Satya P. Chattopadhyay"
To: Jeff Bezos
Subject: A reality check! Re: Order #102-4597274-2564112
Your message cannot be delivered to the following recipients:
Recipient address: jeff-bezos@amazon.com
Reason: Remote SMTP server has rejected address
Diagnostic code: smtp;553 ... User unknown
Remote system: dns;service-4.amazon.com
(TCP|134.198.110.91|57545|207.171.178.141|25)
(service-4.amazon.com Generic SMTP handler)
Original-envelope-id: 01KH98RVQ9KY00DYNO@SERVAL.UOFS.EDU
Reporting-MTA: dns;SERVAL.UOFS.EDU (TCP-DAEMON)
Action: failed
Status: 5.0.0 (Remote SMTP server has rejected address)
Original-recipient: rfc822;jeff-bezos@amazon.com
Final-recipient: rfc822;jeff-bezos@amazon.com
Remote-MTA: dns;service-4.amazon.com
(TCP|134.198.110.91|57545|207.171.178.141|25)
(service-4.amazon.com Generic SMTP handler)
Diagnostic-code: smtp;553 ... User unknown
Subject:
A reality check! Re: Order #102-4597274-2564112
Date:
Thu, 02 May 2002 14:47:14 -0400
From:
"Satya P. Chattopadhyay"
Organization:
The University of Scranton
To:
Jeff Bezos
References:
1
Hi Jeff:
I am not sure if it was a publicity gimmick or for real, but I received an e-mail from this address on July 11, 1999 touting Amazon's Toy and Electronics stores. So I figured I would let you know how things are with your company now in reality and share my current experience in trying to do business with Amazon.com! I am hoping it gets to you, and I get a "response" rather than a form letter which your customer service
folks appear to have open access to.
Without further ado..., my story:
Regarding recent queries to customer service (re: #102-4597274-2564112 )
, I have heard from Stacy J., Tom Hennes, and
Danny Sebjornson (in reverse order)! Through persistence I had Stacy J finally write to me "After your order leaves our fulfillment center you may expect it to arrive within 3-7 business days." (all this because I took you up on the offer of free shipping!!)
Just now, (May 2) I received an update:
http://www.amazon.com/exec/obidos/ya/NZMAP7EUW93XGQ/102-1157056-2875359
saying, my order (placed on April 25!) for items "shipped in 24 hours or
less" which was supposed to be shipped on "May 1"
is now estimated to be shipped on "May 3" and estimated to arrive "May 10 - May 16."
BTW, the items are still listed on your site as "usually shipped within 24 hours," as I write this! Your clock must run awfully slow!!!
Hope you will see the irony in all this. My opinion on Amazon's fulfillment was not the greatest to begin with, and I went back to it only when I heard good things recently. My experience however is very negative (I have another order currently in process (#103-5989556-0106262), which I now expect will be delayed too!).
I will probably simply cancel these orders by tomorrow morning.
If you look at the trail of my correspondence with your customer service, you will see, I was told in about so many words, that I get what I pay for in terms of your free shipping over $99 offer!! When I finally got Stacy J. to tell me how long it would take from shipping to when I receive the order she said: "After your order leaves our fulfillment center you may expect it to arrive within 3-7 business days." The update today suggests: 7-10 days! This falls definitely within the spirit, if not the letter of deceptive advertising and bait and switch!
If you plan to send me a form letter in response to this e-mail, please do not bother! However, I would be happy to hear from you (or your designated
person) a response to my specific issues:
1. making deceptive claims on product availability
2. poor customer service
3. bait and switch policy (free shipping to regular shipping)
and would take that into account before deciding on my next step. As a Marketing professor, I will be teaching courses in Customer Support Systems to MBAs in USA, China and India in the next few months. I am tracking all our correspondence in order to use this as a live example. I felt you should know.
Sincerely,
Satya P. Chattopadhyay
Associate Professor of Marketing
Kania School of Management/USA
&
Peking University, Beijing China