The 'Gotchya' Insurance Experience
| posted by Fast Company staffGuess Mom Was Right - Nothing Is As Good As It Seems.
In this WSJ dittty, Diana Ransom points out something most of us might not have known or even considered. And that is, that most of us make the decision to add roadside assistance into our insurance premiums as a benefit. And once we pay the premium we figure we're done. And, we pat ourselves on the back for getting a better deal than buying this coverage elsewhere. Unfortunately, it seems that buyer beware is in order here. Check with your insurance carrier to find out if they 'ping' you as calling in for a claim every time you call in for roadside assistance. And we all know that an increased claim count (ironically the promise that insurance offers) drives up future rates and could hurt your chances for coverage when it's time to renew.
What do you all think about this lapse in disclosure?
Is it simply a matter of the insurance companies not thinking to let us know how roadside assistance might affect us, or something else? Let me know what you think...



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Recent Comments | 9 Total
September 7, 2006 at 9:44am
PaulDoesn't surprise me in the least. Then again, it wouldn't surprise me if insurance companies decided to start abducting & selling children to make a little more money. That's how they roll.
September 7, 2006 at 11:19am
YeaYea, when times are good they "rake-it-in" literally, but as soon as a natural disaster hits, they roll up shop and call in for bankruptcy or leave the area but lobby the states to mandate coverage in the meantime. It seems like state governments should crack down on this type of abuse.
September 7, 2006 at 11:47am
meInsurance companys are bullsh*t. They follow the letter of the disclosure rules, but not the soul. Try reading your homeowners policy to figure out exactly how much your home is covered for. It's insane really...I own insurance which I can never make a claim on or I will be dropped. Then they keep a database which says I have been dropped, making it harder and more expensive to get new insurance.
Ex. If you have an older house, many policys won't pay "extra" to bring a new house up to code! What? Since the old one wasn't they don't have to pay for the modern code in the new one.
Try getting term life if you have a chronic but managable condition like IBD or diabetes. You aren't going to die, but it's still impossible to get life insurance. Why don't they sell term life for everything but your medical condition? Or would that be too simple. It boggles the mind at what crooks these people are..
Haha, can you tell you touched a nerve :-)
September 7, 2006 at 12:03pm
JudyThis is no different than the oil companies practices. In our free enterprise econmic system we never expressed and demanded the expectation that the greedy be concerned with the welfare and the fairness from those that produce their enormous profits. Our system encourages this practice and we continue to be the lambs for slaughter. It is time we exercise our freedom to resist and protest and demand some basic human compassion and common sense with regards to these practices.
September 7, 2006 at 6:15pm
roger fulton"Human Compassion?" Insurance companies?? How you can use those phrases in the same sentence and not drive yourself into drpression or a psych's' office is beyond me. What world do YOU live in? C'mon, santa claus is dead. Ever hear of an HMO? They will cut your oxygen off the moment your insurance hits a pre-determined level. They don't care.
Premiums up, beneifts down. Ever notice who they send into a company to sell this stuff when it's time to have your company insurance reviewed?
PREGNANT WOMEN......Do you think they're stupid. Who is going to yell at a pregnant woman while she's trying to sell an insurance policy??
September 7, 2006 at 10:41pm
Vanessa HorwellIn my opinion, insurance companies exist in the same sphere as cellphone and utility providers. The scurge of the earth. A necessary evil. They overpromise and under-deliver every time. They do nothing for something. And infuriatingly, they act as though they are beyond reproach. Insurance companies are able to cancel a policy faster than you can dial their claims number(in the US at least). I don't know how many policies I have had cancelled becaused I have filed a claim. Isn't that the whole point????. Shame on me. Let them go bankrupt I say. It's not like they pay most of our claims anyway. And it might teach them a bit of humility.
September 8, 2006 at 1:37pm
jenNot only insurance companies, but Traveller's Cheques don't refund if you put your cheques in a hotel safe and it gets stolen. Read the fine print. It says if you surrender it to a third party they will not refund. Also, if you drink and you are drunk when you lose them they will not pay. So it is a case of buyer beware....
September 10, 2006 at 8:50pm
JoshNobody that I know of in any industry tells more than they need to to get the sale. The question is, what are the far reaching effects of this kind of business ethic. It seems that the business world is one of shortsightedness, which values the dollar more than the dollar giver. The right demographic and excacting advertisement is all you need to make a profit - the customer now comes last because they are less human and more a comodity - when every company is a bad as the next, there is no need to genuinely care as such an approach would only cost you more time and energy - and henceforth more money.
June 11, 2007 at 1:24pm
HannaI've been blogging for about 2 weeks, reading so many horror stories about roadside assistance programs, especially those offered by insurance companies. It seems like one of those cases where, if you didn't know to ask, you lose. I found an inexpensive one with family coverage that I won't mention or you'll think I'm doing a commercial. But lucky me...great customer service and all of their profits go to charities, so I can feel good about helping others while I help myself. There ARE some decent, good, caring companies in the world -- you just have to look hard to find them!
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